Account Manager, Retail

- Manage and grow a Retail client account, ensuring strong commercial and client relationships.
- Develop and maintain trusted relationships with key business and technology stakeholders.
- Own the day-to-day account management, revenue, pipeline, and forecasting activities.
- Drive account growth through upselling, cross-selling, renewals, and new opportunities.
- Develop and execute an annual account growth plan aligned with client priorities.
- Build and maintain a strong sales pipeline to achieve revenue and growth targets.
- Identify new opportunities across Digital, Cloud, Data & AI, Automation, Application Modernisation, and Managed Services.
- Work closely with delivery teams to ensure high-quality service delivery and client satisfaction.
- Act as the primary point of contact for commercial and relationship management.
- Conduct regular account reviews, QBRs, governance meetings, and stakeholder meetings.
- Proactively manage client concerns, escalations, risks, and commercial issues.
- Lead proposals, RFPs, renewals, statements of work, and contract discussions.
- Track account revenue, margins, billing, collections, and commercial performance.
- Maintain accurate CRM, prospect, pipeline, and sales forecasts.




- Understand the Retail clients business strategy, challenges, competitors, and transformation priorities.
- Identify opportunities to expand existing engagements into larger and longer-term programmes.
- Coordinate internal Sales, Consulting, Architecture, Technology, and Delivery teams to support account objectives.
- Demonstrate strong knowledge of the Retail value chain, including:

- Stores and operations
- E-commerce and digital channels

- Supply chain and logistics

- Merchandising and pricing

- Customer loyalty and personalization

- Marketing

- Finance and HR

- Data and analytics
- Understand emerging Retail trends and translate them into business opportunities for the client.
- Bring innovative ideas and propositions that address the client’s strategic challenges.
- Build strong relationships with client procurement, commercial, IT, and business teams.
- Develop client advocacy and reference opportunities through successful delivery and relationship management.
- Contribute to making the account a profitable, growing, and strategically important Retail client relationship.

📌 Account Manager (Bengaluru)
🏢 Xebia IT Architects
📍 Bengaluru