About the Role

As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

Key Responsibilites:

- Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
- Develop strong knowledge of the Amuse Labs platform, products, features, and integrations
- Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
- Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
- Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities
- Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
- Maintain accurate customer, support, activity, and opportunity information in the CRM
- Occasionally visit key customers in-person (national and international) as needed

Skills and Qualifications:

- Ideally 3+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS. At least 2 of those years should be in a single company.
- Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms like HTML, web, browser inspector, APIs, Apps etc.
- Excellent communication,



customer relationship building, quick thinking, decision making and problem-solving.
- Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
- Comfort working with International customers across different regions, cultures and time zones
- Highly organized, proactive, detail-oriented, and customer-focused
- Comfort working with customers across different regions, cultures and time zones
- Ability to work effectively with AI tools, but not be completely dependent on them.
- Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.
- Experience at B2B SaaS companies such as Zoho, Whatfix, CleverTap, BrowserStack, LeadSquared, Darwinbox, Druva, Postman, Sprinto, Scrut, VWO/Wingify, Chargebee, or similar is a plus.

Growth Plans:

This role is a great gateway to a career in growth, GTM, product management and support.

You can expect to work on fast-paced and innovative projects with a world-class team. This is a great opportunity for someone who wants to get into a product management role. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

Benefits:

- Salary range: 20-30 LPA CTC, based on experience, with rapid growth for high performers.
- Annual bonus based on individual and company performance
- Employee and family health insurance cover for Rs. 5 lakhs per year
- Exposure to top-tier, international customers
- A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and career development—all while having fun as a team.

Please read more about us and explore our website before applying.

📌 Account Manager (Bengaluru)
🏢 Amuse Labs
📍 Bengaluru