We are looking for a Customer Support professional to join our team and handle technical support, customer interactions, and escalations.
Key Responsibilities:
- Handle and coordinate with the Technical Team for customer issues.
- Manage customer interactions through appropriate support channels.
- Resolve and follow up on customer escalations effectively.
- Provide transparent, professional, and timely communication to customers.
- Manage and track customer issues using ticketing/support tools.
- Coordinate with internal teams to ensure timely issue resolution.
- Be available for 24/7 support requirements, including shifts or urgent support when required.
Requirements:
- Good verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Experience working with ticketing tools/support systems.
- Ability to handle escalations professionally.
- Good coordination skills with technical and internal teams.
- Willingness to work in a 24/7 support environment when required.
- Prior experience in technical/customer support will be an advantage.