Ensure the creation and implementation of targeted, sustainable and pragmatic L&D; content in order to enthuse candidates and colleagues equally

- India – Bangalore
- HR
- Full-time

Your skills

- Basic MS Office skills
- C2 English
- Excellent organization skills
- Experience in teaching in a corporate environment
- 3+ years of experience (or equivalent) in teaching the language to groups of adults

Your tasks

KRAs

- Develop and implement communication frameworks that enhance customer engagement and satisfaction.

- Ensure all customer-facing communication reflects the company/brand’s tone, values, and standards.

- Establish mechanisms to capture, analyse, and act on customer feedback to refine communication practices.

- Partner with Ops, Quality to deliver unified & effective communication strategies.

- Design proactive communication plans for objection handling and critical customer situations, ensuring clarity and empathy.

- Create and oversee customer-facing materials such as FAQs, newsletters, and knowledge base articles.

- Track and evaluate communication effectiveness via response time,



resolution clarity, and CSAT scores.

- Equip frontline teams with communication best practices to ensure consistency and professionalism in customer interactions.

- Regularly review communication workflows and implement enhancements based on customer insight.

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your perks

- Onboarding program
- Buddy program
- Internal career development program

📌 Customer Experience- Communication Lead (Bengaluru)
🏢 Hemmersbach
📍 Bengaluru