Job Description

Job Title: Tele caller – Operations Support

Location: Kirti Nagar, New Delhi

Salary: INR 1,80,000 – INR 3,00,000 per annum

Employment Type: Full-Time

About our client:

Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

? Key Responsibilities

? Calling & Customer Communication

∙Make calls to customers, retailers, and channel partners

∙Explain company products like DMT, AEPS, Bill Payments, POS, etc.

∙Follow up on pending documents, KYC, and operational requirements

? Operational Support

∙Coordinate with the operations team for onboarding and updates

∙Collect and update customer/partner information in the system

⚠️ Issue Resolution

∙Identify customer concerns and escalate when required

∙Ensure proper follow-up until resolution

? Reporting

∙Maintain daily call records, feedback, and follow-ups

∙Share updates and insights with the operations team

✅ Requirements

Experience

∙6 months to 2 years in telecalling / customer service / telesales

∙Fintech or banking experience is a plus

Education

∙Preferred: Graduate

Skills

∙Positive communication skills in Hindi (basic English is a plus)

∙Confident and customer-friendly approach

∙Strong follow-up and coordination skills

∙Basic knowledge of fintech services (preferred)

✨ Why Join Us?





∙Work with a growing fintech company

∙Learning and career growth opportunities

∙Supportive team environment

∙Incentive

Requirements
Responsibilities: 1. Manage and maintain the CRM system, including user administration, data quality control, and customization to meet the company's evolving needs. 2. Develop and implement CRM strategies and workflows to optimize customer engagement, acquisition, retention, and loyalty. 3. Collaborate with cross-functional teams to gather and analyze customer data, identify insights, and recommend actionable improvements to enhance the customer experience. 4. Monitor and report on key CRM metrics, such as customer acquisition, conversion rates, and customer lifetime value, providing regular updates to stakeholders. 5. Identify opportunities to leverage CRM data for targeted marketing campaigns, personalized communications, and upselling/cross-selling initiatives. 6. Conduct regular data cleansing and reduplication activities to maintain accurate and up-to-date customer records. 7. Provide training and support to end-users, ensuring they understand how to utilize the CRM system effectively and maximize its capabilities. 8. Stay up to date with industry trends and best practices in CRM, recommending innovative strategies and technologies to enhance our CRM capabilities. 9. Collaborate with IT teams to troubleshoot and resolve technical issues related to the CRM system, ensuring minimal downtime and smooth operations. 10. Maintain a thorough understanding of the company's products, services, and target market to effectively align CRM strategies with business objectives.

📌 Telecaller (India)
🏢 AKMV Consultants
📍 India