- Provide Level 2 support for, and maintain, the mission-critical central Robotic Process Automation (RPA) platform across multiple technical domains.
- Establish and continuously improve support excellence across all products and processes delivered to our global automation business.
- Engage with automation business clients to manage incidents, service requests and support-related
- communications. Deploy controlled releases through the environment chain to production and support planned maintenance activities during off-peak hours or at weekends.
- Develop workarounds for known errors, support-root-cause analysis and initiate process improvements.
- Strengthen team capabilities through continuous knowledge sharing and the creation and maintenance of high-quality technical documentation
- Participate in the on-call support rota and provide shift coverage Monday to Friday, between 09:30 and 20:30 IST.

Education and professional experience

- A bachelor's or master's degree in computer science, Computer Engineering or a related technical discipline.
- At least five years of hands-on experience supporting Automation Anywhere products in a medium-sized or large enterprise.

Automation Anywhere and RPA expertise

- Knowledge of Automation Anywhere Control Room administration, including Control Room, APIs and Bot Lifecycle Management, as well as bot development.




- A sound understanding of Automation Anywhere robot development practices.

Platform and infrastructure engineering

- Proficiency in administering and supporting Windows client and server operating systems.
- Practical experience with cloud platforms, particularly Microsoft Azure.
- Solid networking and Microsoft SQL Server administration and support knowledge, with the ability to read and write T-SQL queries.

- Valuable knowledge of scripting and related technologies, such as HTML, Microsoft Visual Basic for Applications (VBA) and Power Shell.
- Experience integrating system monitoring and application performance management platforms, such as Azure Monitor, Microsoft Application Insights, Cisco App Dynamics, Microsoft System Center Operations Manager (SCOM), Big Panda or Splunk.

Operational support and service management

- Practical experience with incident, change and problem management in Windows and/or automation environments.
- Strong troubleshooting skills at Windows desktop level, including Microsoft Office applications, together with the ability to understand and improve automation logic or code.
- Knowledge of ITIL practices; ITIL certification is desirable.

Additional advantage

- Experience with Python, Java or C# would be an advantage

📌 RPA-Automation anywhere (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India