Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (i.e., back-end processes not related to manufacturing) including:

•Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.

•Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.

•Planning implementing quality assurance and compliance processes

•In some organizations may include supporting development of training and/or change management materials and activities to support new processes and procedures Includes Six Sigma/Lean/Kaizen practitioners working in a non-manufacturing workplace.





Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

📌 Process Excellence Manager (India)
🏢 Teleperformance
📍 India