3. Meet the
operations support with the expansion in Infrastructure
4. Ensure
server related requirements and incidents are addressed on time.
Responsibilities
Key Responsibilities
- New Server deployment (20%)
o Understand the IT infra requirement and work on
preparing plan for deployment. Based on the Business requirements, prepare BoQ
in early stages to help in placing the order.
o To be a part of technical evaluation of solution and
technologies.
o Coordinate with the OEM/Partner for planning and
deployment of solutions on time
o Manage the support operations and ensure the reported
issues are addressed on time
o Handle escalations and manage to resolve the escalated
incidents.
o Ensure the availability of servers & Storage and
coordinate with required teams to fix any issues.
o Manage shift Roster for the team to ensure support
coverage
o Ensure devices availability is monitored, and any
health alerts are addressed immediately
o Monitor and manage the Data Centre operations
o Maintain a checklist for routine health check of the
Enterprise Compute Infra
o Ensure
scheduled reports are monitored and necessary actions are taken against them.
- Compliance & Security (10%)
o Ensure the server Infra and endpoints are complaint
with the ES security controls
o Ensure periodic Audits and Vulnerability assessment is
performed on the Network devices and ensure the findings are remediated
o Ensure the device inventory is updated and a monthly
compliance checklist is published
o Visit
Data Centre to ensure all Data Centre controls are working and work with
internal team for quarterly testing of the controls
- Incident & Change Management (10%)
o Need to front end the critical incidents, evaluate the
RCA and follow up for the preventive action closures
o Need to ensure change controls are followed and
unauthorised changes are prevented
o Ensure all Changes are documented in the ITSM tool,
Review the change plan impact
o Ensure the agreed SLA is met for Enterprise Computing
operations
- Business Continuity & Disaster Recovery (10%)
o Be a part of DR/BCP planning for Enterprise computing
devices and plan for meeting the RPO /RTO defined
o Ensure business continuity in case devices failures
(Ensure devices backup is available, required standby devices are available and
support team is aligned for replacement)
- Documentation (10%)
o Review and version-control critical documents
o Incorporate any server infra changes into
documentation
o Ensure accessibility for the team when required.
Qualifications
Qualification &
Work Experience
· Bachelor’s degree in Engineering or an equivalent qualification
· Any
Profession certifications in Servers, Virtualisation platform, storage will be
an added advantage
· 10–12
years of experience with prior lead experience and Data Centre operations
· Experience managing large IT infrastructure;
manufacturing domain exposure is an advantage
📌 & above - Server - Windows & VMWare (India)
🏢 Terrabit Consulting- India
📍 India
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