What do we do?

- The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

- The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

ROLE DESCRIPTION

- The role will be Business Analytics Analyst (C10) in the TTS Analytics team

- The role will report to the AVP/VP leading the team

- The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

- This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

- Bachelor’s Degree with 3+ years of experience in data analytics or Masters Degree with 2+ years of experience in data analytics

- Must have:

Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention) preferably in the financial services industry





Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data

Applying Predictive Modeling techniques for a wide range of business problems

Working with data from different sources, with different complexities, both structured and unstructured

Utilizing text data to derive business value by leveraging different NLP techniques

- Good to have:

Experience working with data from different sources and of different complexity

Skills:

Analytical Skills:

- Proficient in formulating analytical methodology, identifying trends and patterns with data

- Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

- Proficient in Python/R, PySpark and related tools

- Experience in Hive

- Proficient in MS Excel, Power Point

- Positive to have:

Experience with PySpark

Experience with Tableau

Soft Skills:

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- Be organized, detail oriented, and adaptive to matrix work environment

------------------------------------------------------

Job Family Group:

Decision Management

------------------------------------------------------

Job Family:

Business Analysis

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

📌 Business Analytics with Python and SQL (India)
🏢 12542 Citicorp Services India Private
📍 India