Job Description:

Strategic Imperative:
The Customer Support Associate is central to our Consumer Support team, charged with providing first-level contact and support to enhance customer satisfaction through effective, accurate, and professional service. This role focuses on promptly addressing customer inquiries, resolving issues, and maintaining high customer satisfaction levels, all while serving as the face of our organization. The strategic objective of this role is to uphold and enhance the company's positive image by ensuring that all customer interactions are managed with a commitment to service excellence. Through these efforts, the Customer Support Associate will significantly contribute to improving customer engagement and retention, thereby supporting the overall success of our service objectives.

Primary Objectives:
• Customer Inquiry Handling:

• Issue Resolution:

• Data Entry and Documentation:

• User/Member Relationship Management:

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily.



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)
Customer Inquiry Handling:
• Respond to customer inquiries via email, or live chat.

• Respond to all chat inquiries throughout the workday while answering emails.

• Provide clear and accurate information regarding our services.

• Assist users/ members with navigation and troubleshooting of our website and mobile app.

• Communicate clearly and professionally via live chat and email.

Issue Resolution:
• Troubleshoot user issues and questions with a positive and friendly attitude.

• Escalate complex issues to higher-level support staff as necessary.

• Follow up with user/ members to

📌 Customer Support Associate (Gurugram)
🏢 Prodege
📍 Gurugram