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Experience: 14+ yrs

Location: Pune

We are seeking an experienced Director – Production Services & Engineering to lead enterprise production operations, Site Reliability Engineering (SRE), service delivery, and engineering excellence. This leadership role focuses on building resilient technology platforms, improving service availability, strengthening operational controls, and driving automation across production environments.

The ideal candidate will bring extensive experience in SRE, Production Services, Observability, L1/L2 Support, Automation, and IT Service Management (ITSM). You will combine strategic leadership with solid technical understanding to improve system reliability, optimise incident response, and establish scalable operational practices across business-critical applications and infrastructure.

Requirements

Key Responsibilities
- Define and execute the strategy for Production Services, SRE,



and engineering-led operations across critical technology platforms.
- Lead L1/L2 support operations, ensuring effective incident triage, escalation, troubleshooting, and service restoration.
- Establish and monitor service-level agreements (SLAs), service-level objectives (SLOs), availability targets, and operational performance metrics.
- Drive automation of repetitive operational tasks, incident remediation, deployments, and service management workflows.
- Implement robust observability practices using logs, metrics, traces, dashboards, alerts, and service health indicators.
- Lead major incident management, root-cause analysis, problem management, and preventive action tracking.
- Strengthen ITSM processes covering incident, problem, change, configuration, and service request management.
- Improve operational resilience, capacity planning, performance optimisation, and disaster recovery readiness.
- Collaborate with engineering teams to improve produc

📌 Director - Production Services & Engineering (Pune)
🏢 Weekday AI
📍 Pune