JOB PURPOSE

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

Position Title
Reports To
Reportees

Circle Incharge
Head-Operations
Tach Team
Supervisory Team

KEY ACCOUNTABILITIES

Responsibilities
Key Performance Indicators (KPIs)

Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
Steer consumer interactions and enable quick resolutions of issues / grievances

Go-Live of Smart Meters
as per timeline
Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS





B.Tech / Diploma (Electrical)

RELEVANT EXPERIENCE

7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

• Regulatory Compliance (Practitioner)

• Consumer Engagement and Issue Resolution (Practitioner)

• Meter O and M and Troubleshooting (Practitioner)

• Stakeholder Liasoning (Practitioner)

• Vendor Partner Management (Practitioner)

• Quality Management (Practitioner)

• Performance Monitoring (Practitioner)

• Networking

• Personal Effectiveness

• Teamwork & Interpersonal influence

• Stakeholder Focus

• Entrepreneurship

• Capability Building

• Social Awareness

• Planning & Decision Making

• Execution & Results

• Strategic Orientation

• Problem Solving & Analytical Thinking

📌 Circle In Charge (Azamgarh)
🏢 GMR Group
📍 Azamgarh