To manage application support activities through evaluation of application incidents, monitoring of system performance and coordination of issue resolution. The role ensures availability, stability and effective functioning of business applications.

Responsibilities

• Provide application support for Mobile Banking and Digital Banking platforms to ensure secure and uninterrupted services.
• Monitor, troubleshoot, and resolve application incidents and production issues within defined SLAs.
• Support application components built on Oracle PL/SQL, Java, REST APIs, JSON, Android, iOS, and related technologies.
• Take ownership of assigned application support activities and ensure timely resolution of technical issues.
• Coordinate with development, infrastructure,



and business teams for issue analysis, escalation, and resolution.
• Support implementation and transition of new applications, enhancements, and releases into BAU operations.
• Maintain application support documentation, knowledge repositories, and operational procedures.
• Provide on-call and extended-hours support for critical incidents and business continuity requirements.

Qualifications

Experience Range: 4 to 6 Years
Qualifications:
Bachelor’s / Master’s degree in Engineering, Computer Science or relevant

📌 Application Support Executive| Thane
🏢 CSB Bank
📍 Thane