We are seeking a talented individual to join our Quality Assurance team, part of our risk, reinsurance and capital business at Marsh. This role will be based in Pune – Business Bay. This is a hybrid role that has a requirement of working at least three days a week in the office.
Specialist – Quality Assurance (Grade C1)
We are looking for detail-oriented colleagues to join a current Global Quality team based in Pune, India. The team will support global quality assurance activities by reviewing client file and documentation across different countries and business areas. Initially, the role will focus on high-volume reviews of client files to check whether required documents are available, appear complete, and include the relevant Client Service Agreement, Terms of Engagement, or equivalent documentation where required. The role is focused on reviewing and reporting findings — not on filing documents, correcting issues, or carrying out remediation.
This role supports the broader business objective of ensuring critical client documents are reviewed consistently, accurately,
and on time across global operations. Over time, the role willexpand into broader quality review activities as business needs evolve.Insurance experience is helpful, but not essential. Candidates with the right attitude, strong English, and a disciplined approach can be trained successfully.
We will count on you to:
• Review client and insured documentation in relevant filing and document management systems across global operations.
• Learn and understand multiple filing systems used across the world – navigating different languages, lines of business and ways of working.
• Conduct structured quality checks to assess whether:
• the required file exists in the relevant system,
• the file appears complete, and
• the required Client Service Agreement, Terms of Engagement, or equivalent documentation is present where applicable.
• Record review outcomes through Qualtrics Survey Link accurately, consi
📌 Specialist - Quality Assurance (Pune)
🏢 Marsh
📍 Pune