Job Description: International Customer Support Associate

Experience: 2+ Years

Industry Preference: Fin Tech / Banking / Financial Services / Insurance / Crypto

Key Responsibilities

- Handle international customer queries through voice, chat, and messaging channels.
- Manage complex customer issues, escalations, and provide timely resolutions.
- Maintain high customer satisfaction (CSAT), quality (QA), first contact resolution (FCR), and turnaround time (TTR) metrics.
- Manage high ticket volumes while ensuring accuracy, professionalism, and compliance with company policies.
- Use AI-powered tools, chatbots, and AI copilots to enhance customer support efficiency.
- Follow regulatory guidelines, data security standards, and internal processes.

Required Skills





- Minimum 2+ years of international customer support experience.
- Hands-on experience in international voice and chat/messaging support.
- Prior experience in Fin Tech, banking, financial services, insurance, or crypto is preferred.
- Basic knowledge or exposure to AI-powered customer support tools.
- Excellent communication, problem-solving, and customer-handling skills.
- Ability to manage multiple customer interactions and escalations effectively.

Work Details

- Work Model: 100% Work from Office
- Working Days: 5 days a week
- Shifts: Rotational shifts with rotational week-offs
- Location: Hyderabad

📌 International Customer Support Associate (India)
🏢 Artech Infosystems Private
📍 India