RGS ID: 10920509
Location: ~PUNE~
Role: Engineer
Skill: Life Science: Regulatory Labelling
Experience Required: 4-6

Job Description:
Must-Have**

4 8 years of experience in Loftware, Bar Tender, Label View, Mark Magic or enterprise label-management applications supporting manufacturing, supply-chain, life sciences or medical device environments.
Strong L2/L3 support experience for label design, label templates, print workflows, printer configuration, label generation errors, barcode issues, print queue issues and production printing incidents.
Hands-on knowledge of barcode labelling, RFID labels, GS1 / UDI concepts, shipping labels, product labels, compliance labels and customer-specific label formats.
Experience supporting integrations between labelling applications and ERP, MES, WMS or other manufacturing / warehouse systems.
Robust troubleshooting skills across application, database, interface, Windows Server, print server and industrial printer layers with clear stakeholder communication.
Good-to-Have

Working knowledge of Loftware Cloud / Nice Label or modern enterprise label management platforms.
Experience with Zebra, SATO, Honeywell, Intermec or similar industrial / thermal printers.
Knowledge of validated-system support, change control, audit readiness, GxP, FDA / UDI and regulated manufacturing documentation practices.
Experience using SQL for data checks, troubleshooting, report extracts and interface issue analysis.
Experience with Service Now / ITSM processes, incident management, problem management, change management, SLA tracking and ticket trend analysis.

SN Responsibility of / Expectations from the Role
1 Serve as the primary L2/L3 support contact for Loftware,



Bar Tender, Label View and Mark Magic applications supporting manufacturing and supply-chain operations.
2 Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and corrective/preventive action tracking for labelling incidents.
3 Troubleshoot label generation failures, barcode issues, printer connectivity issues, print queue problems, print server errors, label formatting defects and production printing failures.
4 Support label template configuration, controlled modifications, approvals, testing and deployment across production and non-production environments.
5 Coordinate with MES, ERP, WMS, warehouse, manufacturing, business application and integration teams to resolve interface-related labelling issues.
6 Support shipping labels, product labels, regulatory / compliance labels, UDI labels, RFID labels and customer / region-specific label requirements.
7 Monitor labelling application health, print services, print queues, interface jobs and printer availability; proactively identify recurring issues and stability risks.
8 Perform data validation, label verification, impact assessment and evidence preparation for incidents, enhancements, releases and audit support.
9 Participate in change management, release management, testing, deployment, validation and hypercare activities for approved fixes and enhancements.
10 Prepare operational documentation, knowledge articles, support runbooks, troubleshooting guides and ticket trend analysis to reduce repeat incidents.
11 Collaborate with global stakeholders, vendors, infrastructure and site teams to support manufacturing operations under a 24x6 AMS support model.

📌 106723-1- Regulatory Labelling (India)
🏢 Objectwin Technology India
📍 India