At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Designs and implements AI-driven operations capabilities - observability, event correlation, alarm/ITSM integration and automated remediation - across telecom RAN and Core domains, advancing the network toward autonomous, closed-loop operations using the latest AIOps and agentic tooling.

Key Responsibilities

- Design end-to-end AIOps architecture spanning data ingestion, correlation, ML-based anomaly detection and automated remediation for telecom networks.
- Define observability strategy across logs, metrics, traces and events for RAN, Core and transport, bringing in the latest AIOps, GenAI and agentic tooling.
- Build and configure correlation engines, ML models and automation workflows for fault detection, RCA and predictive maintenance.
- Design closed-loop, self-healing remediation workflows that move operations toward autonomous network maturity (TM Forum AN levels), reducing manual intervention.
- Design and implement alarm/event management - collection, deduplication, enrichment, correlation and suppression across multi-vendor networks.
- Own end-to-end ITSM integration: incident,



problem and change workflows between AIOps/correlation platforms and ServiceNow/Remedy/BMC suites.
- Build automated ticket creation, enrichment and intelligent assignment/routing from alarm events into ITSM tools, with CMDB linkage.
- Integrate AIOps platforms with telco EMS/NMS, OSS/inventory and ITSM systems via REST/API and streaming interfaces.
- Support production environments - tuning correlation rules, ML retraining, and continuous RCA accuracy improvement with NOC/L1-L3 teams.
- Define and report AIOps KPIs (MTTD, MTTR, noise reduction, automation coverage) and contribute to presales/PoC delivery for AIOps opportunities.

Primary Skills

AIOps OR Network AIOps OR Observability OR OpenTelemetry AND'Splunk ITSI OR Dynatrace OR Datadog OR Moogsoft OR BigPanda OR ScienceLogic SL1
AND Event Correlation OR Anomaly Detection OR Predictive Analytics OR Intelligent Operations AND (ServiceNow AIOps OR Netcool OR BMC Helix'AND'Self-Healing OR Automation OR Ansible OR Intelligent Automations.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its robust over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

📌 Telco AI Ops Architect | 10 to 20 years | Gurgaon (Bengaluru)
🏢 Capgemini
📍 Bengaluru