*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.*
*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*

Curious? Join the Insite Journey

This is a remote role for individuals who currently reside in India, Compensation 190,000 - 260,000 INR/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date
Note: The is a direct employment opportunity, not a contractor chance. Contractor contracts are not available for this role.

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together

As a Senior CXone Engineer,



you will serve as a primary hands-on technical resource supporting the day-to-day operation and continued development of a NICE CXone environment. You will build and maintain call flows, support integrations between CXone and adjacent business systems, troubleshoot advanced voice-quality issues, and implement routing configuration. You will also partner with senior technical resources on broader platform changes while providing reliable operational support for incidents and change requests.

How you can be Exceptional in this role:
• Develop and maintain CXone Studio scripts for call flows, IVR logic, and self-service routing
• Build and support integrations connecting CXone to Salesforce, Workforce Management (WFM), and other internal systems using REST and SOAP APIs, XML, and webhooks
• Diagnose and resolve advanced voice-quality issues, including codec, network, and carrier-level troubleshooting
• Implement and maintain ACD/IVR routing configuration in alignment with the platform's

📌 Senior CXOne Engineer (India)
🏢 Insite Managed Solutions
📍 India