Ikigai Schools, A School for Music, Dance & Theatre

Position:
Student Relationship Associate

The Student Relationship Manager is responsible for managing the complete student experience at the Centre, from enquiry and admission to class coordination, fee management, student progress, engagement and retention.

Day-to-Day Job Description

1. Student Counselling & Acquisition
• Attend and respond to new student and parent enquiries.
• Understand the student's interests, age, learning goals and preferred discipline.
• Counsel students/parents on suitable courses, teachers, batches and learning pathways.
• Schedule trial/demo classes wherever applicable.
• Follow up with prospective students until admission or closure of the enquiry.
• Complete the admission and onboarding process for new students.
• Maintain accurate records of enquiries, conversions and admissions.

2. Invoicing & Payment Tracking
• Generate and share student invoices as per the applicable fee structure.
• Maintain accurate records of fees paid, outstanding payments and upcoming dues.




• Follow up with students/parents for pending or overdue payments.
• Issue payment confirmations/receipts as per the School's process.
• Escalate prolonged payment delays or discrepancies to the Centre Head/Management.

3. Calls, Messages, Emails & Follow-ups
• Conduct regular tele-calling and follow-ups on current leads and enquiries.
• Send WhatsApp/messages, emails and calls regarding:
• Trial and scheduled classes
• Class reminders
• Fee reminders
• Batch changes
• Events and activities
• School announcements
• Maintain professional and timely communication with students and parents.
• Ensure every enquiry and important student interaction is properly followed up.

4. Student Class & Batch Management
• Maintain and track student enrolment across different courses and batches.
• Monitor scheduled classes, completed classes, cancellations and rescheduled classes.
• Coordinate between students, parents and teachers for cl

📌 Student Relationship Associate (Noida)
🏢 Ikigai Schools
📍 Noida