Operations Manager - IT
Job Summary
The Operations Manager - IT is responsible for the reliable, secure, and efficient delivery of day-to-day IT operations across the company. This role leads the IT support function, manages employee technology throughout the full lifecycle, administers business systems and licenses, and establishes transparent processes, controls, and service standards for a fully remote workforce. The manager works closely with leadership, HR, Finance, Operations, and external vendors to ensure employees have the access, equipment, and technical support they need while company systems and data remain protected.
Key Responsibilities
• Lead day-to-day IT operations and supervise the IT support team, including workload planning, task assignment, coaching, quality review, and performance follow-up.
• Own the IT service desk function by setting priorities, monitoring response and resolution times, managing escalations, and ensuring users receive accurate and timely updates.
• Manage end-to-end employee and contractor onboarding, role changes, and offboarding,
including accounts, email, licenses, devices, permissions, MFA, and timely access revocation.
• Administer Microsoft 365 and related services, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, security groups, distribution lists, and license assignments.
• Oversee company SaaS platforms and administrative access, including user provisioning, role-based permissions, license utilization, renewals, and vendor coordination.
• Maintain accurate inventories of devices, software, user accounts, licenses, domains, subscriptions, and administrative ownership; reconcile records against vendor portals and billing data.
• Coordinate procurement, deployment, maintenance, repair, replacement, and recovery of laptops and other company equipment for a distributed workforce.
• Establish and enforce practical IT security controls, including least-privilege access, MFA, device compliance, passwor
📌 Information Technology Operations Manager (India)
🏢 Hikinex
📍 India