Role Description This is a full time, on-site Customer Service Executive role based in Ahmedabad. The role involves handling customer inquiries related to freight forwarding, ensuring timely responses and high levels of customer satisfaction. The individual will coordinate shipments and documentation with internal operations, logistics partners, and customers, tracking consignments and resolving service issues or delays. Responsibilities include preparing and updating customer records, following up on bookings, monitoring service quality, and supporting billing and invoicing processes. The Customer Service Executive will work closely with sales and operations teams to maintain strong client relationships and support efficient end-to-end service delivery.
Qualifications
• Strong customer-facing skills, including Customer Service, Customer Support,



and Customer Satisfaction capabilities.
• Ability to manage and improve service processes through Customer Service Management and effective Interpersonal Skills.
• Previous experience in freight forwarding, logistics, or transport sector is highly beneficial.
• Good command of written and spoken English; additional regional languages are an advantage.
• Proficiency in basic office software and familiarity with CRM or logistics management systems.
• Detail-oriented, organized, and able to handle multiple shipments and customer requests simultaneously.
• Proactive problem-solving attitude and ability to work collaboratively with cross-functional teams.

📌 Customer Service Executive (Ahmedabad)
🏢 liquid in tanks pte
📍 Ahmedabad