15 Oct
|
Learning & Skills
|
India
15 Oct
Learning & Skills
India
Housing Contact Advisor (Ref: POS000711)
Hours and Pay
Salary £27,274 - £27,709 per annum Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time
Job and Application details
Categories Admin/Secretarial/Customer Services
Directorate N/A Published Date 13/10/2026 Closing Date 21/10/2026
• RESTRICTED TO INTERNAL CANDIDATES ONLY
Darlington Borough Council are looking to recruit a full tme Housing Contact Advisor to work in a busy team deailing with Housing Rent, Repair, Antisocial behaviour, Homelessness and Allocation queries via the telphone and by email.
As the first point of contact for our customers, you need to be able to work within a fast paced environment. You will deal with a wide range of customers and there is a lot to learn, however we can teach you the knowledge if you have excellent communication skills and are able to handle potentially difficult and conflict situations. You will also be able to maintain accurate records and have excellet attendtion to detail.
You should have approximately one year's experience of working with customers in a busy and challenging workplace dealing with sometimes angry and/or vulnerable people
Experience of working within policies and procedures with the use of initiative to respond to situations is also essential.
You should be IT literate and capable of using MS Office and data management systems
For detailed information on this role, please refer to the Role Profile and Person Specification.
For a further informal discussion and any queries around the role profile and jobs itself please contact the manager Kay Heseltine on 01325 406027
Benefits
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional
📌 Housing Contact Advisor (India)
🏢 Learning & Skills
📍 India