Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
This is a hybrid position that requires 3 days per week in office at our Bangalore location
L1 Support Role provides reliable, customer-focused application support for Syndigo SaaS products in a global 24x7 workplace. The role covers incident and service-request ownership, troubleshooting, SLA adherence, clear communication, knowledge management, and continuous improvement. L1 focuses on intake, triage, standard resolution and escalation.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
• Own assigned incidents and service requests from acknowledgement through resolution or controlled escalation.




• Provide application and configuration support for SaaS products while meeting response, update and resolution SLAs.
• Communicate clearly with customers and internal stakeholders, including impact, progress, workarounds, next steps and closure confirmation.
• Troubleshoot application behavior using logs, monitoring data, API traces, configuration review, data validation and controlled testing in lower environments.
• Protect customer information and follow security, change, access and production-support procedures.
• Document troubleshooting steps, resolutions, known errors, workarounds and reusable knowledge articles.
• Participate in shift handovers, operational reviews, ticket-quality checks and continuous improvement activities.
• Collaborate with other support levels, L2, SRE, Engineering, Product, QA, Cloud Operations and customer-facing teams when required.

WE SHOULD TALK IF THIS SOUNDS LIKE Y

📌 Product Support Engineer I (Bengaluru)
🏢 Syndigo
📍 Bengaluru