Pragma Technologies is an creative IT company specializing in consulting and technology services across the German-speaking region (DACH). With a team of around 50 dedicated professionals, we deliver modern digital solutions and help organizations transform their processes, platforms, and technology landscapes. We are headquartered in Hamburg, Germany and Lucerne, Switzerland.

We are looking for an experienced ServiceNow Solution Architect with a strong development background and deep expertise in ITOM, CMDB, CSDM, and NowAssist to join our growing offshore delivery team based in India.

Tasks

As a ServiceNow Solution Architect, you will be a key technical driver in our offshore team. You will design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region — working independently and collaboratively with our onshore consultants in Germany and Switzerland. You will be responsible for both architectural decisions and hands-on development. Design and develop complex ServiceNow solutions with a focus on ITOM, CMDB, and CSDM 5.0 alignment.





Project Leadership & Autonomy

• Take full ownership of ServiceNow workstreams - plan, prioritize, and drive delivery independently with minimal supervision

• Lead projects end-to-end: from initial scoping and solution design through to go-live and handover

• Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively

• Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery

• Identify risks early, propose mitigation strategies, and escalate when necessary

Presentations & Client Communication

• Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations

• Present complex technical concepts clearly to both technical and non-technical audiences

• Create high-quality documentation and d

📌 Senior ServiceNow Solution Architect (India)
🏢 Pragma Technologies
📍 India