Job Summary

Process and risk management

• Handle and process transactions as outlined in Global Lending DOI, country specific DOI addendum, Delegation of authority provided to individual staff and Delegation of authority for business partners. Any non-documented or irregular process needs to be brought to the attention of GLS staff in the hierarchy of Senior Manager or above.
• Supporting resolution of audit issues and CST exceptions within agreed timelines
• Ensure nil CST exceptions identified for the transactions processed.
• Identify and escalate processes not in line with DOI
• Adherence to GLS escalation matrix and ensure operational discipline on adhering to policies and procedures
• Ensure no repeat audit findings
• Timely submission of MIS data requests and CST samples data requested- Respond to Re
• sponsible person (RP) team within 2 working days from the date of receipt of queries/ clarifications.
• Timely and accurate update of leaves taken including Sick / compensatory offs in People Soft.
• Ensure adherence to 6S discipline




• Ensure to get cross trained and be a fungible resource
• Participate on testing and requirement discussions for the initiatives under Lending Transformation program.
• Ensure Nil risk issues and events
• Ensure to get trained and handle financial control process along with BAU

Measurement targets

• External errors to be in line with Country SLA - 99.75%
• Internal errors should not exceed 10 per quarter
• Nil operational loss / near miss and potential loss events.
• Adherence to Clean desk policy at all times
• E-Sentinel checks assigned should be completed on daily basis or exception to be recorded with appropriate comments.
• Investigate, resolve and reply to CORE exception reports within 3 days from the date of receipt of reports by the unit.

Partners and clients

• Deliver and sustain Loan Drawdown / Increased roll over turn -around time for client authentication checks as 90 minutes and tracking of referrals/ rejects fo

📌 Senior Officer (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru