Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, your day revolves around acting as a software detective, diligently investigating and resolving issues that arise within various components of essential business systems. You will engage in continuous monitoring and troubleshooting to ensure the smooth operation of these systems, collaborating with different teams to maintain system stability and performance. Your role involves a proactive approach to identifying potential problems before they impact business functions, contributing to a reliable and efficient technology environment that supports organizational goals.

Roles & Responsibilities:
- Expected to perform independently and become an SME.




- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and improvement of support processes and procedures.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Solid knowledge of network protocols, hardware, and software components.
- Experience with network monitoring and diagnostic tools to identify and resolve issues.
- Ability to analyze system logs and performance metrics to troubleshoot network-related problems.
- Familiarity with configuring and maintaining routers, switches, and firewalls.
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📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram