This role could be based in Hong Kong or Bangalore.

Ready to build an enterprise-scale Decision Intelligence platform for real-time risk decisioning?

Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role
Fraud and credit risk (FCS) are crucial risk management functions in the Bank where thousands of decisions per second balance customer experience, risk outcomes and operational cost to protect and benefit our customers. This role will shape and deliver the modernisation of HSBC’s fraud and credit systems, introducing next-generation AI and GenAI solutions to enable faster, smarter and more agile real-time risk decisioning.

You’ll work with business and technology teams to help define the future state of Fraud and Credit Risk management capabilities through advanced machine learning and artificial intelligence. In this senior business leadership position,



you’ll drive the product vision and multi-year roadmap to deliver a truly AI enabled decision intelligence platform that dynamically protects millions of customers.

What you’ll be doing

• Leverage knowledge and understanding of transformer-based ML, graph intelligence, Agentic feature discovery, continuous learning, modern MLOPs and other GenAI technology patterns to help define the future-state decision intelligence capability for fraud and credit risk management
• Help to create a dynamic and reactive customer intelligence layer that enables continuous risk assessment leveraging traditional machine learning, transformer-based architecture, vector database concepts and other related technology components to deliver world class customer protection without minimal friction
• Build and drive a sequenced 24-month roadmap with clear milestones, dependencies and measurable business outcome

📌 Director, AI Capability Implementation Lead (Bengaluru)
🏢 HSBC
📍 Bengaluru