This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.
Key Responsibilities
- Attend and resolve customer equipment breakdowns within the assigned region
- Install, commission, and maintain Videojet equipment at customer sites
- Perform preventive maintenance as per defined schedules
- Diagnose technical issues and provide effective corrective actions
- Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services
- Promote service contracts and consumables to customers
- Conduct product demonstrations and provide operator-level customer training
- Prepare and update service reports in Oracle
- Identify potential spare parts and equipment requirements,
submit quotations, and collect purchase orders
- Generate service leads for the sales team related to equipment upgrades or replacements
Required Qualifications
- Diploma or Engineering degree
- Minimum 4 years of experience in field service or technical service roles
- Robust troubleshooting and analytical skills
- Ability to work independently with minimal supervision
- Effective communication and customer-handling skills
- Familiarity with the local language
- Willingness to travel extensively within the assigned region
Key Competencies
- Problem-solving and critical thinking
- Time management and task prioritization
- Cross-functional coordination
- Customer-focused approach
- Adaptability and learning agility
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.