We are looking for a Customer Support & Business Development Executive who can effectively manage customer interactions while contributing to business growth through lead generation, sales, follow-ups, and client relationship management.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to identify and convert business opportunities.

Key Responsibilities

- Handle customer calls, enquiries, and requests professionally.
- Understand customer requirements and provide appropriate information and solutions.
- Generate recent leads through outbound calling, referrals, networking, and other channels.
- Identify potential customers and convert enquiries into business opportunities.
- Follow up with prospective customers through calls, WhatsApp, email, and other communication channels.




- Build and maintain strong relationships with new and existing customers.
- Explain products/services and address customer queries effectively.
- Identify upselling and cross-selling opportunities.
- Coordinate with internal teams to ensure smooth customer service and timely resolution of issues.
- Maintain accurate customer, lead, and sales records in CRM/system.
- Prepare daily/weekly/monthly sales and customer interaction reports.
- Achieve assigned sales, lead generation, and customer service targets.
- Maintain regular follow-up with existing customers to encourage repeat business and retention.

📌 Customer Support & Business Development Executive (Mumbai)
🏢 Caliber Organisation
📍 Mumbai