Role & responsibilities

1. Post-Purchase Experience Ownership

- Identify and solve friction points across order tracking, delivery, returns, replacements and refunds.
- Improve customer visibility and communication during the post-order journey.
- Design scalable workflows to handle exceptions and operational complexities.

2. Problem Structuring & Execution

- Break down ambiguous business problems into structured product requirements.
- Independently drive initiatives from problem definition PRD development launch impact measurement.
- Prioritize features based on customer impact and operational efficiency.

3. Cross-Functional Collaboration

- Work closely with Engineering to define system changes and technical enhancements.
- Partner with CX teams to reduce order-related escalations and improve NPS.
- Collaborate with Operations to streamline fulfilment and dispatch workflows.

4. Data-Driven Decision Making

- Use SQL to analyze product performance, identify bottlenecks,



and measure feature impact.
- Monitor post-purchase metrics such as:
- Delivery SLA adherence
- Refund TAT
- Escalation rate
- RTO %
- Customer satisfaction

5. Technical & Process Understanding

- Demonstrate solid understanding of APIs, system flows, and third-party integrations.
- Work on improving integrations with OMS, WMS, courier partners, and payment systems.
- Operate effectively within Agile frameworks, participating in sprint planning, grooming, and retrospectives.

Preferred candidate profile

- 2-5 years of experience in Product Management / APM roles.
- Experience in e-commerce, D2C, logistics, or operations-heavy environments preferred.
- Comfortable working in a fast-paced, high-growth setup.
- Solid communication and stakeholder management skills

📌 Assistant Product Manager (Mumbai)
🏢 The Sleep
📍 Mumbai