Role & responsibilities

- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
- Assist US-based members and providers with accurate and timely information.
- Maintain a solid understanding of healthcare benefits, medical terminology, and insurance workflows.
- Accurately document customer interactions and transactions in the system.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website,



and other websites while encouraging and reassure them to become self-sufficient.

Contact Yancha@(phone hidden)

Preferred candidate profile

- 0- 1 years of experience in international voice/blended process- Graduation is mandatory
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with the ability to remain patient and empathetic.
- Should be comfortable working in 24*7 Working Environment
- Basic computer literacy and typing skills
- Flexibility and ability to improvise and adapt to new situations

Perks & Benefits

- Salary ranges from 3.2 to 3.70 LPA.
- Pick and Drop facilities.
- Medicare Facility(free online consultation with Doc)

For more information, please connect with Yancha@(phone hidden) or share the CV over [email protected] or whatsapp @(phone hidden)

📌 Telus International!! Hiring For International Healthcare- Voice Role (Gurugram)
🏢 Telus International
📍 Gurugram