- Own CRM product roadmap
- Gather business requirements from Sales, Customer Service, Marketing and Operations
- Manage Salesforce Sales Cloud, Service Cloud and integrations
- Work with Technology, Salesforce implementation partners and business stakeholders
- Design customer lifecycle journeys
- Drive automation across lead management, onboarding, servicing and campaigns
- Prioritize backlog and manage sprint planning
- Prepare BRD, PRD, User Stories and Acceptance Criteria
- Ensure seamless integration with trading, onboarding, back office and marketing platforms
• Track product adoption and business KPI
📌 Senior Manager Product Management CRM (New Delhi)
🏢 Spectrum
📍 New Delhi
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