You will be accountable for

Key Responsibilities

- Overseeing the org-wide SFDC administration and lead the L1 SFDC Support Desk
- Managing Salesforce user access, roles, profiles, chance related issues, customer onboarding in CRM, sharing rules, workflows, and groups.
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Work closely with Sales, Marketing, Business Operations, Finance, Service Delivery, Service Assurance IT teams to align business needs and finalize operational requirements
- Review current processes to identify opportunities for automation, improvement and strengthening any gap areas that lead to inefficiencies in Sales cycle, revenue loss or audit/compliance issues
- Coordinating interfacing between Business Teams, Program managers IT Development team to ensure seamless transition of business requirements into workable system solutions as per the priority laid down by the Program management team
- Lead and participate in estimations definition and/or refinement for projects, features, epics and stories.




- Management of integrated applications and third-party suppliers including LinkedIn Sales Navigator, Outreach, etc.

Knowledge, Skills and Capabilities

- Overall, 6-8 Years experience
- Min. 4-5 years of experience as a Salesforce Administrator
- Hands-on experience with Salesforce.com, Sales Cloud, LinkedIn Sales Navigator, Excel
- In-depth knowledge of Salesforce products and their functionalities
- Knowledge of importing sales data and generating Salesforce reports
- Ability to provide Salesforce training and end-user support
- Hands on experience in managing SFDC based projects right from business requirement formulation into technical solutions, delivering through system implementation
- Ability to work with large data sets and extrapolate conclusions
- Excellent organizational skills, Comfortable in Steering Action Plans
- Solid analytical and time management skills coupled with excellent written and verbal communication skills
- Self-motivated and able to handle tasks with minimal supervision or guidance
- Good knowledge of Telecom Product portfolios, DataSets, and processes
- Hands on experience on BI Tools e.g., Qlik, Power BI, Birst, Pentaho, SAP BO etc. will be an added advantage

Education, Qualifications and Certifications

- Bachelor's Degree in Computer Science, Computer Engineering or related field required
- Salesforce certified administrator or Salesforce advanced administrator certification

📌 Manager - Global Sales Enablement (New Delhi)
🏢 Tata Communications
📍 New Delhi