Description

Seeking an experienced and agile Team Leader to lead a team in TCE Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.

Responsibilities

This leader is accountable for effectively driving the following:

- Key departmental metrics as defined by leader
- Team Performance
- Stakeholder Management
- Quality and Compliance
- Colleague engagement and Motivation

- The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
- Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
- Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
- Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
- Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
- Address and resolve any escalated servicing issues promptly and professionally.



Ensure the team provides excellent support to internal and external customers
- Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
- Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
- Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
- Demonstrate business and operations knowledge to attract potential opportunities

· Drive and support TLS business initiatives

· Open to work in 24*7 environment

Qualifications

- The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
- Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
- Should not be on any form of counseling or action plan
- Good Knowledge of American Express and TCE processes and systems is desirable
- Strong interpersonal skills and the ability to influence at all levels
- Excellent communication skills
- Sound planning and organizing skills
- Must possess problem solving and planning skills to facilitate and focus on continuous improvement
- Self-starter with ability to execute with minimal direction and strong attention to detail
- Ability to work in a team environment fostering teamwork and driving collective performance
- Colleagues with people leading experience or at people leader profile can also apply

📌 Team Leader-Operations (Gurugram)
🏢 American Express
📍 Gurugram