Job Purpose

Plan, coordinate , implement and maintain unified IT solutions for effective running of IT function.

Job Context & Major Challenges

Job Context:

IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.

Major Challenges

• Managing high uptime of WAN link thru service provider for which dependency is with third party

• Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem

• Controlling unauthorised software installations

• Induce user to adopt best IT practices & work in secured mannerpid technological challenges due to rapid absolution & remote location of the unit.

Key Result AreasKRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA11. Planning and Operation Management• To implement Preventive maintenance schedules.

• Close the calls as per agreed SLAs

• Co-ordinate with various agencies to ensure IT systems availability.

• Maintaining Information Asset Register.

• Assist Accounts department in Physical verification of IT assets.

• Assist plant IT head to generate MIS reports.

• Assist plant IT head to make budget proposals.

• Assist plant IT head in capacity management.

• To support implementation of cost control measures.

• To support implementation of WCM initiatives.
KRA22. Operations (Hardware,



Software and Network).• Daily monitoring of SCCM and AV status

• Versa calls monitoring and follow-up.

• Database administration.

• System administration.

• In-house software maintenance.

• Ensure 100% backup and retrieval of critical data.

• Regular updation and maintenance of local Intranet web portal.

• Assist in educating end users.

• Co-ordinating with AMC vendor to ensure uptime of Hardware.

• To ensure legal compliance of licenses.

• Checking the health condition of equipments

• Adherence to backup & disaster recovery plan.

• Regular review of various server event logs.

• Network monitoring.

• Vulnerability test for servers.

• Adityadisha and E-Learning support.

• IT related support to School, CSR, Ladies club, Recreation and Officers Club.

• SAP basis support.
KRA33. Compliance to various Standards & Policies• To assist in achieving Green level in Group Information Security Survey.

• To assist in ISO-27001 Audits.

• Ensure effective implementation of Information security controls.

• Ensure recording of all IT Incidents.

• Assist users in understanding Information security
KRA44. Skill & Competence Development• Make users feel comfortable in using IT systems by conducting training programmes.

• Provide IT infrastructure for conducting training programmes.

• Assist users in posting articles on WSS/Intranet/ Onstream /Adityadisha / Ulink

• Identifying training needs for self

📌 SH Plant IT - GCW (Gujarat)
🏢 Financial services
📍 Gujarat