Position Description:

AI Automation Engineer

Mandatory Skills:

. 5 9 years of experience AI Automation Engineer or similar role.
. Healthcare domain experience

Role summaryBuild, deploy, and support AI agents in Microsoft Copilot Studio that replace manual work and automate business processes. Work directly with the AI Architect and business teams to turn process pain points into working agents, then track adoption and impact.

Key responsibilities

1. Requirements discovery: Work with the AI Architect and business users to understand manual workflows, identify automation candidates, and define agent scope and success criteria.
2. Agent development: Build agents in Copilot Studio, including topics, prompts, knowledge sources, actions, and conversation flows.
3. Workflow automation: Connect agents to systems using Power Automate, connectors, and APIs (e.g., SharePoint, Teams, Outlook, Dataverse, Excel, ServiceNow, internal apps).
4. Prompt and knowledge design: Write and refine instructions, ground agents on enterprise content, and tune responses for accuracy and consistency.
5. Testing and quality: Test agents for accuracy, edge cases, and failure handling. Validate with business users before release.
6. Deployment and governance: Follow architect defined standards for security, data access, DLP, environment management (dev/test/prod), and responsible AI.
7. Usage tracking and reporting: Monitor agent adoption, volume, resolution rates, and time/effort saved. Build simple dashboards (Power BI or Copilot Studio analytics) and report progress to leadership.
8. Continuous improvement: Review feedback and usage data, then iterate on agents to improve performance and expand coverage.
9. Documentation and enablement: Maintain agent documentation, runbooks, and user guides. Train business users on adoption.

Required qualifications

1. 3+ years in automation, software, or solutions engineering
2. Hands on experience with Microsoft Copilot Studio and Power Platform (Power Automate, Power Apps, Dataverse)
3.



Working knowledge of generative AI concepts: LLMs, prompt engineering, grounding/RAG, and agent limitations
4. Experience with REST APIs, JSON, and system integrations
5. Ability to translate business processes into automated workflows
6. Solid communication skills and comfort working directly with non technical stakeholders

Preferred qualifications

1. Microsoft certifications (PL 200, PL 400, AI 900, AI 102)
2. Experience with Azure AI services (Azure OpenAI, AI Foundry, AI Search)
3. Familiarity with agent frameworks beyond Copilot Studio
4. Basic Python or JavaScript for custom actions
5. Power BI for usage and ROI reporting

Skills:

- Agentic AI
- Health Insurance
- Microsoft Copilot
- Agile
- Health Care Analytics
- Health Care Payers

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 AI Automation Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru