Job Description: Assist users with portal access, navigation, and benefit enrollment.
Resolve eligibility, coverage, and general advantages-related issues.
Document interactions accurately and maintain service records.
Meet established SLA, quality, and customer satisfaction targets.
Escalate complex issues to appropriate teams and follow through to resolution.
Shift : Rotational, ( 6:30,7:30 and 9:00 PM )
Hybrid
📌 Customer Service New Associate (Noida)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Noida
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