Note: Must have strong expertise doing manual calculation with MS Excel.

Position: Scheduling Analyst

Location: Gurgaon, HR, India

Start Date: ASAP (30-60 days’ notice period is max...ideally sooner)

Shift time: 6:30 pm 3:30 am IST (2 weeks offs)

Onsite - 5 days' work from office

Role and Key Responsibilities

- Ensure schedules are generated on a regular basis to maximize efficiency of resources
- Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
- Provide and maintain Intra-day Performance reports
- Ensure data integrity within WFM system
- Capture, store and report on historical statistics
- Provide and create Current Hire and Department Shift Bids
- Collaborate with multiple VCI staff to identify scheduling requirements.
- Establish and maintain communication channels to ensure scheduling and resources are met.
- Provide various WFM Presentations such as New Hire Presentation and Department Quarterly Revie

Key Skills & Knowledge

- Need Exp with shift biding and schedule creation - need someone who has experience in generating schedules, running massive bids for 200+ people and 4+ sites at a minimum
- Tools Knowledge – Very Good IEX knowledge is must or Any WFM tools.
- Should have knowledge of Daily Rule/ Weekly Rule/ Multi Skill Scheduling Rules/ Single Skill Scheduling Rules/ Setup MU/CT/TOG/MU Set/CT




- Ensure schedules are generated on a regular basis to maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently.
- Ensuring that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level.
- Understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements. Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner.
- Provide various scheduling analysis to ensure optimal schedules and provide staff recommendations. Provide and maintain Intra-day Performance reports
- Ensure data integrity within WFM system Capture, store and report on historical statistics Provide and create New Hire and Department Shift Bids
- Collaborate with multiple VCI staff to identify scheduling requirements.
- Establish and maintain communication channels to ensure scheduling and resources are met. Provide various WFM Presentations such as WBR
- QUALIFICATIONS: Graduate

📌 Workforce Management Analyst (Gurugram)
🏢 Aptino
📍 Gurugram