Job Purpose Summary:

The incumbent will manage the QNB GIFT City IBU business in accordance with sound banking and business practices as well as with prudential policy and regulation. The incumbent will protect and build the QNB brand and image and treat the location as part of the QNB group by delivering the business plan and play a leading role to have a long-term strategy.

Essential Duties & Responsibilities by Dimensions:

Shareholder & Financial:

- Key contributor in strategic decision making and its subsequent implementation related to achievement of the branch business strategy and targets, as delegated by SEVP International Business and CEO QNB India Branch.
- Achieve budgetary targets set for the assigned branch.
- Produce annual business plans and budgets for approval by Senior Management.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
- Implement KPI’s and best practices for the business
- Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and adheres to QNB policies. Delegate’s authority to the respective staff and monitor exercise of the same.

Customer (Internal & External):

- Maintain regular contact with the major clients of the country’s branch/ subsidiary.
- Ensure efficient day-to-day international operations of the assigned branch by providing effective coordination for operational and IT support until resolution of such issues.
- Liaise with international entities, Head Office support units and vendors when necessary to ensure efficient international operations.
- Develop SLAs and performance standards for support functions at the overseas locations to ensure delivery of quality service to customers at such locations.
- To assist customers in all their queries on the Divisions products/tasks and seek solution to their requests
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.
- Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.

Internal (Processes, Products, Regulatory):

- Oversee all aspects of the Branch’s day to day activities – from a business, operational, control, people management perspective. This will entail using his judgment and take decisions as necessary to ensure smooth running of all transactions. The incumbent may delegate such powers as are specifically delegated to him to other members of the branch management team.
- Accountable for all branch activities to the, QNB India Branch CEO, Board and senior management of the Group, as well as to the relevant central bank regulator.
- Ensure that all branch businesses are properly staffed and managed in a thoroughly professional manner and take into consideration that all training and competence requirements are met.
- Ensure that all systems and procedures employed throughout the branch businesses are adequate (state of the art, where possible) to protect the Group’s interest and to comply with best market practice.
- Apply personal credit judgment to all credit facilities extended by the branch by signing off all credit applications produced by the Credit & Marketing Group.
- Approve loans/ overdrafts and trade finance transactions in accordance with the country/ Branch Delegated Lending Authority.




- Approve Operating and Capital and within the specific authorities delegated by the Chief Executive Officer.
- Review all MIS and excess reports produced by the various business groups at different times and exercise discretion where appropriate.
- Keep senior management updated on Branch developments which could affect the country’s activities.
- Ensure that the branch business maintains adequate liquidity at all times and complies with Central Bank guidelines in this respect.
- In conjunction with International Human Resources and Country HR, set HC policies, disciplinary and grievance procedures, remuneration levels, etc. for the assigned country.
- Supervise the completion of the annual performance appraisals of all country staff and complete the individual appraisals of the members of the branch management team.
- Manage the overall branch risk profiles and ensure all necessary measures are taken to minimize the Group’s risk position.
- Liaise with International Business Support for the timely resolution of support issues of the assigned country.
- Liaise with the respective compliance/ AML and internal audit personnel at the overseas locations and their respective Head Office counterparts for provision of guidance/ advice to the personnel working in such entities on compliance/ audit matters.
- Provide inputs to the QNB India Branch CEO and SEVP, International Business relating to issues that needed to be discussed during the Group Business Development, Group Infrastructure, and Group Human Capital committee meetings.
- Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.
- Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.

Continuous Improvement:

- Set examples by leading improvement initiatives through cross functional teams ensuring successes.
- Identify and encourage people to adopt practices better than the industry standard.
- Appreciate importance of thinking out-of-the-box and continuously encourages employees and managers to practice the same.
- Encourage, solicit and reward innovative ideas even in day-to-day issues.

Learning & Knowledge:

- Possess knowledge and ability to operate in complex situations and ability to add value in issues of market penetration, market needs and expectations (Competitive Analysis), regulatory approvals, relationship and coordination at multiple levels (Balanced Score Card).
- Identify areas for professional development of self and all direct reports, and act to enhance professional development of self and others.
- Seek out opportunities to remain current with all developments in professional field.
- Hold meeting with direct reports and assess their performance as well as the department/ unit’s overall performance on a regular basis.
- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
- Hold meetings with staff and assess their performance as well as the function’s overall performance on a regular basis

Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy,



Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.

Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education/Experience Requirements:

- University graduate (Bachelor’s degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred
- Accomplished experience in coordinating the overseas operations, typically acquired through a minimum of 12 years of progressive experience in a medium to large-sized bank or a financial institution, of which 3 years in a leadership role/ capacity.
- MBA (preferred).
- Detailed knowledge of Local Country Markets and exposure to Middle East markets and Gulf banking conventions preferred.

Required Special Skills:

- Be a seasoned banker with strong credit skills.
- Solid leadership and communication skills.
- Strong local country senior level contacts
- Excellent oral and written communication skills in English (and Arabic; preferred).
- Good decision making and problem solving skills.
- Assertive demeanor.
- Customer service oriented.
- Strong analytical capability.
- Good team management skills.
- Computer literate with a good knowledge of business software applications.
- Positive adaptability to multinational environment, with wide exposure to various cultures and customs.

Operating Environment/ Location:

- The referenced position will be based at GIFT City, India and will involve liaison with the support functions in the individual foreign entities and the support functions at HO.

Framework and Boundaries:

- Group’s overall strategic plan.
- Budgetary/ scorecard targets.
- Applicable policies and procedures.
- Relevant regulatory pronouncements of applicable local and international regulators and related best practices.
- Delegated authorities as per the delegation of authority structure.
- Instructions of the SEVP of International Business.
- Board instructions and related Board Management Level Committees

Communications and Working Relationships:

- Frequent contact and direct reporting line to QNB India Branch CEO to provide progress updates, resolve issues and receive higher approval where necessary.
- Contact with relevant divisions/ departments at the Head Office and at overseas locations.
- Contact with regulators, internal and external legal consultants, key corporates and individuals, and financial institutions, if and when applicable.

Supervisory Responsibilities:

- Solid: Supervises the staff in the assigned business area.
- Dotted: N/A

📌 Vice President, Head of GIFT City Branch (Gandhinagar)
🏢 QNB Group
📍 Gandhinagar