Job Description:

Core Objectives
Lead and mentor a 10-member engineering team responsible for 24/7 service
delivery, onboarding, and assurance of national enterprise circuits (ILL, P2P Leased
Lines, MPLS-VPN, and Managed SD-WAN).

Key Responsibilities

 Team Leadership: Manage 24/7 shift rosters, escalations, training, and
operational workflows for 10 provisioning and assurance engineers.
 Service Provisioning: Enforce zero-defect circuit activations, BGP/VLAN
configurations, and RFC 2544 / Y.1564 throughput acceptance testing.
 Service Assurance: Lead 24/7 proactive link monitoring, rapid fault isolation
(CPE, PE, last-mile fiber), and Major Incident Management (Sev-1) bridges.
 SLA & RCA Governance: Maintain 99.5%+ uptime contracts, defend SLA
commitments, and deliver customer-facing RCAs within 24–48 hours.
 Partner Coordination: Manage field repair dispatches, dark fiber partners,



and
OEM TAC cases (Cisco, Juniper, Huawei, Fortinet).
Target KPIs
 Circuit Uptime: across all active corporate links.
 Provisioning Delivery: orders activated on-time against committed RFS dates.
 MTTR: for logical/routing faults; for last-mile fiber dispatches.
 RCA Compliance: 100% of major incident RCAs submitted within 24–48
hours.

Desired Profile / Criteria / Skills :

Candidate Requirements

 Experience: 7–10 years in ISP/Telco enterprise operations, with 2+ years
leading a NOC or provisioning team.
 Technical Skills: Strong command of BGP, MPLS L2/L3VPN, VLANs (QinQ),
SD-WAN, and RFC 2544 testing tools.

ns in a dynamic ISP/Telecom setting.

📌 Enterprise NOC Manager based at Mumbai
🏢 Talent Leads Consultants
📍 Mumbai