Description
Bristlecone India Limited is seeking an Associate Principal for the SAP Modernization - Delivery team. The role will spearhead end‑to‑end SAP transformation initiatives, drive quality governance, and embed automation and data‑driven insights to elevate client satisfaction and operational excellence. You will mentor a high‑performing team, manage escalations, and champion best‑practice knowledge sharing across the organization.

Responsibilities

- Drive end‑to‑end delivery of SAP modernization projects, aligning with Bristlecone’s methodology and client expectations.
- Lead quality governance, compliance checks, and continuous process improvement across delivery teams.
- Design and execute onboarding and readiness programs for new SAP consultants to accelerate production readiness.
- Own escalation management, conduct root‑cause analysis, and implement corrective actions for breached tickets.
- Provide data‑driven insights on operational efficiency, process adherence, and client satisfaction to senior leadership.
- Champion AI‑enabled automation of audit and monitoring activities to reduce manual effort.
- Oversee migration initiatives from legacy tools (e.g., SPC) to ServiceNow or similar platforms.




- Author and maintain comprehensive knowledge‑base documentation and best‑practice guides.
- Facilitate cross‑functional governance forums and knowledge‑sharing sessions with regional SPOCs and EIS teams.
- Mentor and develop a team of 10+ quality and delivery professionals, fostering a culture of excellence.

Qualifications

- 5+ years of experience in SAP delivery, modernization, or related enterprise transformation.
- Proven track record leading large, multi‑disciplinary teams (10+ members) in quality and delivery functions.
- Deep understanding of SAP modules, escalation handling, and compliance frameworks.
- Hands‑on experience with ServiceNow, AI/ML automation, and process‑automation tools.
- Solid analytical skills with ability to translate data into actionable insights.
- Excellent stakeholder management and client‑facing communication abilities.
- Demonstrated experience in designing onboarding, training, and readiness programs.
- Expertise in root‑cause analysis, corrective‑action planning, and continuous improvement methodologies (e.g., Six Sigma, ITIL).
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.
- Ability to travel domestically and internationally as required.

📌 Associate Principal - SAP (Bengaluru)
🏢 Bristlecone
📍 Bengaluru