Company Description Taxfly is a modern, cloud-based business management platform that simplifies accounting, VAT compliance, invoicing, and inventory management for businesses across the GCC. The platform helps companies streamline financial operations by reducing manual work and improving accuracy through an all-in-one solution. With Taxfly, businesses can manage sales, purchases, inventory, financial reports, and VAT compliance from a single, easy-to-use interface.

Key features include accounting management, VAT and e-invoicing, inventory control, sales and purchase tracking, advanced reporting, and multi-user access. Taxfly serves startups, SMEs, retailers, traders, and service businesses seeking a reliable system to manage daily operations.

Role Description The Telesales Representative role at Taxfly is a full-time, on-site position based in Cannanore. In this role, the individual will make outbound and receive inbound calls to introduce Taxfly’s solutions, qualify leads, and convert prospects into customers. Daily tasks include explaining product features, addressing customer questions, following up on inquiries, and maintaining accurate records of interactions in the CRM system.

The Telesales

Representative will collaborate with the sales team to meet targets, support campaigns,



and provide feedback on customer needs and market trends. The role also involves assisting new customers with onboarding steps and ensuring a smooth start to their use of the platform.

Qualifications

- Candidates should possess strong Communication skills, including transparent phone etiquette and the ability to explain technical concepts in simple terms.
- Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain positive, professional relationships.
- Candidates should possess Sales skills, including lead qualification, negotiation, and closing, with a focus on meeting or exceeding telesales targets.
- Candidates should possess Training-related abilities to guide new customers through product features and basic onboarding steps.
- Basic understanding of business software, accounting or ERP tools is beneficial.
- Ability to work with CRM systems, manage call logs, and follow structured sales processes.
- Prior telesales or inside sales experience, preferably in SaaS or business management solutions, is an advantage.
- Minimum educational qualification: high school diploma; a degree in business, commerce, or a related field is preferred.

📌 Telesales Representative (Kannur)
🏢 Taxfly
📍 Kannur