Company Description Shivam Autozone (India) Pvt. Ltd. is a leading Maruti Suzuki authorized dealership network serving Mumbai, Thane, and Palghar with over 35 outlets and a comprehensive automotive ecosystem. Since 2011, the company has delivered a seamless car-buying and ownership experience across Maruti Suzuki Arena, NEXA, True Value, Commercial Vehicles, Service, Insurance, Finance, Accessories, and Driving School.

Guided by a customer-first philosophy, Shivam Autozone is recognized as one of Mumbai’s most awarded and trusted Maruti Suzuki dealerships, combining technology, transparency, and personalized service. With expertise across EV, Hybrid, S-CNG, and Commercial vehicles, the company offers advanced after-sales support, genuine parts, and specialized solutions for a wide range of customer needs. Operating across multiple locations in and around Mumbai, Shivam Autozone focuses on helping customers drive home with confidence and satisfaction.

Role Description The Telesales Specialist is a full-time, on-site role based in Mumbai. This role involves engaging with prospective and existing customers over phone calls to generate leads, explain product features and benefits, and promote Maruti Suzuki vehicles and related services.

The Telesales

Specialist will follow up on inquiries, maintain accurate call records, and coordinate with the sales team to schedule showroom visits, test drives, and closures.



Daily tasks include handling customer queries, providing information about finance, insurance, and accessories, and ensuring a positive, professional experience in every interaction. The role also includes achieving assigned sales and call targets, adhering to call scripts and compliance guidelines, and participating in periodic training to stay updated on product offerings and promotions.

Qualifications

- Solid Customer Service and Customer Support skills to handle inquiries, resolve concerns, and provide a positive experience.
- Effective Communication skills, including clear spoken English/Hindi and local language proficiency, with active listening and persuasion abilities.
- Sales skills to convert leads, promote vehicles and services, and meet telesales targets.
- Training-related skills, including the ability to absorb product and process knowledge and apply it consistently in customer interactions.
- Previous experience in telesales, call center, or retail automotive sales is preferred.
- Comfortable working with CRM systems, call logs, and basic computer applications.
- Goal-oriented mindset with the ability to work in a fast-paced, target-driven environment.
- Minimum qualification: HSC or Bachelor’s degree in any discipline; higher qualifications in business or marketing are an advantage.

📌 Telesales Specialist (Mumbai)
🏢 Shivam Autozone (India
📍 Mumbai