Customer & Technical Support Executive (US Shift, Remote)

Location: Remote (India)

Shift: US time zones (majority of working hours)

Type: Full-time or Part-time

Salary: ₹3.5–5 LPA, based on experience

Experience: 1 to 3 years in customer or technical support

You'll be the first point of contact for US customers using our SaaS platform. You'll solve their problems in real time, help new customers get set up, and work closely with our engineering team to get issues fixed fast.

What you'll do

- Handle customer queries over chat, email and calls in real time during US hours
- Troubleshoot issues with accounts, logins, workflows and platform features
- Reproduce reported bugs and escalate them to engineering with clear steps, screenshots and details
- Help onboard and set up new customers on the platform




- Follow up on open issues until they're fully resolved
- Write and update help articles, FAQs and internal guides
- Share recurring customer feedback with the product team

What we're looking for

- 1 to 3 years in customer support or technical support for a software, SaaS or technology product
- Experience supporting US customers live (calls or chat)
- Explicit, confident spoken and written English
- Willing to work a major part of your day in US time zones
- Comfortable troubleshooting basic tech issues (browsers, cache, screenshots, screen recordings)
- Hands-on with AI tools like ChatGPT or Claude in day-to-day work

📌 Technical Support Specialist (India)
🏢 AI Assistant.co
📍 India