About Air India SATS Airport Services Private Limited:

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade.

With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Job Title: Technical Officer SMS

Location: Gurgaon

Department: Safety & Quality

Role Overview

The SMS Technical Officer is responsible for supporting the implementation, administration, monitoring, and continual improvement of the organization's Safety Management System (SMS) within a DGCA CAR-145 approved Maintenance Organization. The role focuses on hazard identification, risk assessment, occurrence reporting, safety investigations, safety performance monitoring, and promotion of a positive safety culture across the organization.

The incumbent will work closely with maintenance personnel, quality teams, and operational departments to ensure effective integration of safety management principles into daily maintenance activities.

Key Responsibilities

1. Safety Management System Administration

- Support the implementation and maintenance of the organization's Safety Management System (SMS).
- Ensure compliance with DGCA requirements relating to Safety Management Systems.
- Assist in the development, review, and revision of SMS manuals, procedures, and processes.
- Monitor SMS effectiveness and recommend improvements.

1. Hazard Identification & Risk Management

- Facilitate proactive hazard identification across maintenance operations.




- Conduct risk assessments using approved risk management methodologies.
- Maintain the Hazard Register and Risk Register.
- Monitor implementation and effectiveness of risk mitigation measures.
- Identify emerging safety risks and escalate significant concerns to management.

1. Safety Occurrence Reporting

- Manage safety reporting systems and encourage confidential reporting.
- Review and analyze safety reports, incidents, errors, and near-miss events.
- Ensure proper recording, classification, and tracking of occurrences.
- Coordinate investigations and support root cause analysis activities.

1. Safety Investigations

- Participate in investigations involving maintenance errors, quality escapes, incidents, and safety occurrences.
- Apply root cause analysis techniques to determine systemic causes.
- Develop and monitor corrective and preventive actions.
- Verify effectiveness of implemented actions.

1. Safety Performance Monitoring

- Monitor Safety Performance Indicators (SPIs) and Safety Performance Targets (SPTs).
- Prepare trend analyses and safety performance reports.
- Identify recurring issues and recommend preventive measures.
- Support management reviews and Safety Review Board meetings.

1. Safety Promotion & Training

- Conduct safety awareness programs, briefings, and workshops.
- Support Human Factors and Safety Management training initiatives.
- Promote reporting culture and safety awareness throughout the organization.
- Develop safety communication materials including newsletters, alerts, and bulletins.

1. Audit & Regulatory Support

- Support DGCA audits, customer audits, and internal assessments related to SMS.
- Assist in the closure of safety-related findings and observations.
- Coordinate safety documentation and compliance records.
- Ensure documentation is maintained and readily available for inspections.





Qualifications:

Essential

- AME Diploma/Bachelor's Degree in Aeronautical, Aerospace, Mechanical Engineering, Aviation Management, Safety Management, or equivalent.

Preferred

- Safety Management System Certification.
- Human Factors Training Certification.
- Internal Auditor / Lead Auditor Certification.
- Aviation Safety Investigation Training.

Knowledge Requirements

Strong understanding of

- DGCA Safety Management System requirements
- CAR-145 Quality and Safety requirements
- ICAO Annex 19 Safety Management Principles
- Hazard Identification and Risk Assessment
- Human Factors in Aircraft Maintenance
- Root Cause Analysis Techniques
- Safety Performance Monitoring
- Occurrence Reporting Systems
- Aircraft Maintenance Operations
- Quality and Compliance Systems

Experience

Essential

- Minimum 3-5 years of experience in one or more of the following:
- Aircraft Maintenance
- Quality Assurance
- Safety Management
- Continuing Airworthiness
- MRO Operations

Preferred

- Experience in a CAR-145 approved maintenance organization.
- Experience in SMS implementation and administration.
- Experience conducting safety investigations and risk assessments.
- Knowledge of EASA and ICAO safety management principles.

Personal & Behavioural Characteristics:

Technical Competencies

- Safety Risk Management
- Hazard Analysis
- Incident Investigation
- Root Cause Analysis
- Safety Data Analysis
- Aviation Regulations
- Human Factors
- Safety Performance Monitoring

Behavioural Competencies

- Analytical Thinking
- Attention to Detail
- Effective Communication
- Integrity and Professional Ethics
- Problem Solving
- Team Collaboration
- Decision Making
- Influencing and Safety Leadership

Preferred Candidate Profile

- AME or Aviation Skilled with hands-on MRO experience.
- Strong knowledge of aircraft maintenance processes and aviation safety systems.
- Experience in safety investigations, human factors, and risk management.
- Familiarity with DGCA CAR-145, SMS requirements, and aviation compliance audits.
- Proficient in safety reporting software, data analysis, and technical report writing.

📌 Technical Officer SMS (Gurugram)
🏢 Air India SATS Airport Services Private Limited (AISATS)
📍 Gurugram