Job title: Technical Lead - Managed IT Services (Australian Clients) | Remote, India

Company: V4 Services

Location: Remote (India)

Employment type: Full-time, Permanent Work From Home - Australia Shift.

Salary: ₹1,80,000 - ₹2,50,000 per month*

About us

V4 IT Services is an established Australian IT support company headquartered in Melbourne. We support thousands of home across Australia with remote and onsite technicians in every major city for IT related issues.

We're now launching a dedicated Business IT / Managed Services (MSP) division for Australian small and medium businesses. We're hiring a hands-on Technical Lead to build it from the ground up and grow with it.

This is a rare opportunity to design an MSP's technology stack, standards and team from day one. As the division scales, you'll build and lead a team of 10+ engineers and grow into Head of Technical Services.

What you'll do

Build the service

- Select, set up and configure our MSP toolset: RMM, PSA/ticketing, EDR/security, M365 backup, email security, documentation and password management
- Define our standard technology stack and security baseline for every client (M365, Entra ID, Intune, MFA, patching, backup, firewall standards)
- Write onboarding checklists, runbooks and documentation standards
- Secure our own setting: privileged access, MFA, audit logging and least-privilege access for all technicians

Run the service

- Act as the senior escalation point for complex issues: Microsoft 365, Azure/Entra ID, Windows Server, networking, firewalls, VPNs and backups
- Lead, mentor and grow our India-based L1/L2 and onboarding team: ticket quality, SLAs, training and performance reviews
- Own new-client onboarding projects end to end, coordinating with our Melbourne field engineers for onsite work
- Run remote IT health checks for prospective clients and write clear audit reports and recommendations
- Build automation and scripts (PowerShell, RMM policies) to reduce ticket volume

Grow the service





- Join client and sales meetings by Teams to explain findings and recommend solutions
- Scope projects and help our business development team prepare technically accurate proposals
- Run quarterly technology reviews with clients
- Advise management on hiring, tools and service improvements as we scale

What we're looking for

Must have

- 8–12 years in IT infrastructure and support, including at least 4 years at an MSP supporting multiple business clients (Australia, UK or US clients strongly preferred).
- Has led a team of 3+ engineers, with responsibility for their work quality and development
- Strong hands-on experience with Microsoft 365, Entra ID/Azure AD, Intune, Exchange Online, Windows Server and Active Directory
- Solid networking skills: firewalls (Fortinet, SonicWall, Sophos or similar), VPNs, VLANs, Wi-Fi, DNS/DHCP
- Hands-on experience with at least one RMM (NinjaOne, Datto, ConnectWise, Kaseya, N-able) and one PSA (HaloPSA, Autotask, ConnectWise Manage)
- Experience with backup and disaster recovery solutions and endpoint security/EDR tools
- Excellent spoken and written English: you'll write client reports and speak directly with Australian business owners
- Comfortable working Australian business hours (approx. 3:30 AM – 12:30 PM IST; varies with Australian daylight saving)
- Still enjoys hands-on technical work. This is a building role, not purely managerial.

Nice to have

- Has set up an RMM/PSA platform and MSP service stack from scratch
- PowerShell scripting and automation
- Knowledge of the Essential Eight, SMB1001 or other security frameworks
- Microsoft certifications (MS-102, AZ-104, MD-102), Fortinet NSE, ITIL
- Experience supporting Australian businesses

What we offer

- Great Salary
- Fully remote role
- The chance to build an MSP division from scratch and lead a growing team
- Clear path to Head of Technical Services as the division grows
- Opportunity to move to Australia with family and work in Melbourne Office.

*Depends on level of experience and expertise.

📌 Technical Lead - Managed IT Services (Australian Clients) | Remote, India
🏢 V4 IT Services
📍 India