Key Responsibilities

a) Seamless Application Support to Blue Yonder Customers

- Deliver excellent customer experience by resolving moderate complexity issues.
- Exhibit end-to-end ownership of customer issues.
- Resolve internal alert cases generated by Blue Yonder tools.
- Engage actively in application health monitoring using monitoring and diagnostic tools.
- Attend case quality training and ensure adherence to SLA/SLO and quality practices.
- Achieve customer satisfaction through proactive engagement and ownership.
- Work in shifts and provide out-of-hours support for 24x7 customer assistance.

b) Communication and Collaboration

- Communicate effectively (both verbal and written) with customers.
- Collaborate passionately and respectfully with various Blue Yonder teams and partners.
- Display professionalism and empathy in all communications, appreciating cultural differences.

c) Competency Development and Demonstration

- Technical Skills:
- Demonstrate basic expertise in DBMS (e.g., SQL, Oracle) for application support, including writing and improving queries and procedures.
- Engage in code debugging in relevant programming languages.
- Provide platform support engineering, including API and Mulesoft integration troubleshooting.
- Troubleshoot mobile application issues.
- Utilize contemporary SaaS tools like AppDynamics and Splunk for monitoring application health and analyzing trends.

- Product and Domain Knowledge:

- Attend product boot camps to learn standard features for resolving non-complex issues.
- Acquire basic domain knowledge to understand customer business processes.

- Solution Architecture:

- Understand the solution architecture,



including client-server models, database interactions, and integration with external systems.
- Familiarity with web servers, operating system frameworks, and relevant scripting languages.
- Basic understanding of Azure concepts, deployment models, and automation tools (e.g., GitHub, Jenkins).
- Engage in cloud operational activities, including application deployment and troubleshooting.

- Behavioral Competencies:

- Develop a service mindset with a focus on customer-centricity and ownership.
- Seek regular performance feedback and engage in self-development.
- Identify learning opportunities proactively.

d) Value Addition

- Contribute to Knowledge Centered Support (KCS) by creating quality articles with minimal guidance.
- Leverage existing articles to expedite issue resolution.
- Identify opportunities for operational improvements, such as automation and process changes, and discuss them with leads or mentors.

Qualifications:

- Basic technical knowledge in relevant areas (DBMS, coding, SaaS tools).
- Solid communication and collaboration skills.
- Ability to work in a team-oriented environment.
- Willingness to learn and adapt to new technologies and processes.

Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Technical Consultant - Middleware Support/Onboarding/SQL/Python/MuleSoft (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore