About the Role

We’re hiring a Technical Business Analyst to work as a dedicated team member for our client, a SaaS company that provides applicant tracking and recruitment technology to government, enterprise and commercial customers.

This is an ownership role. You’ll independently manage requirements and specification writing, technical documentation, customer security questionnaires and compliance coordination, without needing detailed direction. You’ll work with the client’s engineering, product, support, sales and leadership teams to turn complex technical, security and business information into clear, accurate documentation.

We’re looking for someone with excellent writing and documentation skills, strong analytical ability, and confidence working with both technical and non-technical stakeholders. You’ll learn the client’s domain and specific processes after joining.

What You’ll Do:

Business Analysis & Product Documentation

- Gather, analyse and document business and functional requirements with stakeholders.
- Turn customer, product, operational and regulatory needs into functional specs, user stories, process flows and acceptance criteria.
- Run spec reviews and approvals, and keep requirements traceable to delivered outcomes.
- Write and maintain release notes, user guides, knowledge base articles, SOPs and internal technical documentation.
- Support UAT preparation with test scenarios, expected outcomes and evidence requirements.
- Keep templates, terminology and quality standards consistent across all documentation.

Security, Compliance & Audit Coordination

- Maintain security and compliance documentation, evidence registers and audit action trackers with control owners.
- Support ISO 27001 internal and external audits, certification and ongoing assurance.
- Manage the ISMS document register, policy review schedule, evidence repository and approval records.
- Collect evidence from engineering, product, support, HR, vendors and leadership.
- Track audit findings, risks, nonconformities and corrective actions through to closure.
- Support vendor and third-party security assessments.
- Help with documentation for privacy, incident management, business continuity,



disaster recovery and cloud security.
- Spot documentation or evidence gaps early and escalate them to the right owner.

Customer Assurance & Tenders

- Draft the technical, security and compliance sections of security questionnaires, RFPs, RFQs, tenders and due-diligence requests.
- Validate responses with sales, engineering, product, legal and leadership before submission.
- Build and maintain a reusable library of approved responses and supporting evidence.
- Write clear customer communications on technical, security, product and service matters.
- Support Australian government and enterprise procurement documentation.

SharePoint & Document Governance

- Maintain and improve SharePoint libraries, metadata, permissions, version control and approval workflows.
- Maintain document registers, owners, classifications, review dates and archives.
- Apply naming conventions, templates and information architecture so documents are easy to find.
- Control publication of approved customer-facing security, compliance and product documents.

SLA & Incident Reporting

- Prepare scheduled SLA and service reports covering availability, incidents, response and resolution.
- Coordinate incident reports, root-cause summaries and recurring-issue analysis with technical owners.
- Make sure customer reports are accurate, reviewed and issued on schedule.
- Maintain reporting templates and historical records for customer reviews and audits.

Must-Have

- Excellent written English.
- Robust business and technical documentation skills, with work samples to show.
- Experience writing business requirements and functional specifications.
- Good understanding of SaaS products.
- Strong stakeholder coordination skills across technical and non-technical teams.
- Some exposure to ISO 27001, GRC or information security compliance.




- Ability to work independently and own deliverables end to end.

Good to Have

- Experience completing customer security questionnaires, RFPs, tenders or due-diligence responses.
- Hands-on ISO 27001 audit or evidence management, or experience in an ISO 27001-certified environment.
- Strong Microsoft 365 skills, especially SharePoint, Word and Excel.
- Experience writing user stories, acceptance criteria, release notes and user guides.
- Experience with process mapping, requirements traceability and UAT.
- Knowledge of AWS, cloud security and the shared responsibility model.
- Exposure to privacy, AI governance or customer assurance documentation.
- Experience working with Australian or international customers.

Qualifications

- Bachelor’s degree in Information Systems, Business Analysis, Cybersecurity, Communications or a related field, or equivalent experience.
- ISO 27001 Foundation, Internal Auditor or Lead Implementer training is a plus.
- Certifications in business analysis, technical writing, information governance or security are a plus.

What Success Looks Like

- Specs and acceptance criteria are complete and approved before development starts.
- Security questionnaires and tenders are accurate, approved and delivered on time, with minimal hand-holding.
- The audit evidence repository is well structured, with clear owners, review dates and traceability.
- Audit and corrective actions are tracked, and overdue items are escalated promptly.
- An approved response library cuts repeat work and improves consistency.
- Release notes and documentation are published for every applicable release.
- SharePoint content is organised, searchable and version-controlled.
- SLA and incident reports go out on schedule and clearly explain performance, causes and actions.

Working Arrangements

- Work from office opportunity
- Hours are 6:30 AM – 3:30 PM IST, including a meal break, so you overlap with the client’'s time zone.
- Occasional flexibility may be needed for customer submissions, audits or meetings, agreed in advance.
- You must stay reliably reachable during working hours and handle confidential information responsibly.

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