Job Title: System Administrator

Department: IT

Location: Mumbai

Employment Type: Full-time

About the Role

We are looking for a hands-on System Administrator to manage day-to-day IT infrastructure operations and end-user support. This role covers server administration support, CCTV/surveillance systems, desktop/laptop support, end-user application support, and printer/hardware troubleshooting. It's a broad, on-ground IT role ideal for someone who enjoys solving varied technical issues and keeping office IT running smoothly.

Key Responsibilities

Server & Infrastructure Support

- Assist in day-to-day administration and monitoring of Windows/Linux servers
- Support routine server maintenance tasks: patching, backups, user account management (under guidance of Senior SA)
- Monitor server health and escalate issues to senior team members as needed
- Maintain basic Active Directory tasks — user creation, password resets, group management

CCTV & Surveillance Administration

- Install, configure, and maintain CCTV cameras, DVR/NVR systems, and surveillance software
- Monitor camera uptime, storage capacity, and recording quality
- Troubleshoot CCTV connectivity, storage, and playback issues
- Coordinate with vendors for CCTV hardware repairs/replacements
- Manage access to surveillance footage as per company policy

Desktop/Laptop Support

- Provide first-level and second-level support for desktops, laptops, and peripherals
- Install, configure, and troubleshoot operating systems (Windows) and standard software
- Manage IT asset inventory — laptops, desktops, monitors, accessories
- Handle new employee IT onboarding (system setup) and offboarding (data wipe, asset recovery)
- Perform OS imaging, software installation, and system upgrades

End-User Application Support

- Provide support for standard business applications (MS Office, email/Outlook, VPN clients, ERP/SAP end-user issues, etc.)
- Troubleshoot login issues, application errors, and connectivity problems for end users




- Coordinate with application/software vendors for issue resolution
- Maintain and update user access for common business applications

Printer & Hardware Support

- Install, configure, and maintain printers, scanners, and other office hardware
- Troubleshoot printer connectivity, driver, and hardware issues
- Manage printer consumables (toner/cartridge) tracking and vendor coordination
- Maintain AMC (Annual Maintenance Contract) records and coordinate vendor visits for hardware repairs

Network & General IT Support

- Support basic network troubleshooting (LAN connectivity, Wi-Fi, patch cords, switch ports)
- Assist in maintaining network cabling, patch panels, and rack organization
- Support video conferencing/meeting room IT equipment setup

Documentation & Ticketing

- Log, track, and resolve IT support tickets within defined SLAs
- Maintain accurate documentation of IT assets, configurations, and recurring issues
- Prepare and update SOPs for common support tasks

Required Skills & Experience

- 2–5 years of experience in system administration / IT support / desktop support roles
- Working knowledge of Windows Server basics and Windows OS (10/11) troubleshooting
- Hands-on experience with CCTV systems (installation, configuration, troubleshooting)
- Good understanding of desktop/laptop hardware, printers, and peripheral troubleshooting
- Basic networking knowledge (LAN, Wi-Fi, IP configuration)
- Experience supporting end-user applications (MS Office, Outlook, basic ERP/SAP GUI issues)
- Ticketing tool experience (ServiceNow, Freshservice, or similar) preferred

Preferred Certifications

- CompTIA A+ / Network+
- Microsoft Certified: Windows Server Fundamentals / MD-100 (Windows Client)
- Any CCTV/surveillance vendor certification (Hikvision, CP Plus, Dahua, etc.) is a plus

Soft Skills

- Positive communication and customer-service orientation (this is a user-facing role)
- Ability to prioritize and handle multiple support requests
- Willingness to do hands-on/physical work (hardware, cabling, on-site visits)
- Team player, comfortable working under the Senior SA's guidance

📌 System Administrator (Mumbai)
🏢 Kama Jewelry
📍 Mumbai