JOB ID - R-286909 Site Reliability Engineer I Summary Job Title Site Reliability Engineer I Who is Mastercard? At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions secure, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Role The Business Operations team is seeking a highly motivated and experienced Site Reliability Engineer I (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor.

The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products.

As Business

Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products.



We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products.

We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. As part of the Business Operations team, you will:

- Follow clearly defined guidelines to complete routine tasks within the Site Reliability Engineering area by applying basic/theoretical knowledge and area best practices.
- Support day-to-day system maintenance tasks and help gather requirements for technical solutions.
- Identify automation that can be used and scripting efforts with guidance from senior engineers.
- Learn troubleshooting techniques and assist in resolving basic system issues.
- Gain familiarity with system applications and infrastructure, maintenance standards, and best practices used within the organization.
- Support deployment and monitoring activities, gaining experience in operational aspects of software delivery.
- Seek guidance from senior team members to improve technical skills and understanding of project requirements
- Troubleshoot and resolve basic to moderate system issues, escalating more complex problems as needed.
- Participate in team meetings and knowledge-sharing sessions to enhance technical understanding. Role qualifications: The ideal candidate will understand core concepts, terminology, and principles of the following skills, apply them in routine situations with support, and build confidence through learning and practice. They may require guidance in moderately complex or unfamiliar scenarios.

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